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Feedback Process

We value your opinion! We want to involve you in helping us reach the highest possible standards of service. Please share your concerns, positive comments, or suggestions for improvement, by contacting the Manager of Administration.

If you wish to provide feedback on the way Community Living Welland Pelham provides services to people who have disabilities, you can do so verbally, by email, or in writing, directing your comments to the Manager of Administration who will respond to you within two working days.  Complaints will be addressed in accordance with our organization’s Complaints/Feedback Process. Read our full policy


Contact Information  to give Feedback:
theresaterreberry@cl-wellandpelham.ca
905-735-0081 extension208
Manager of Administration, Community Living Welland Pelham
535 Sutherland Avenue
Welland, Ontario L3B 5A4

If you have a concern regarding abuse of an individual, the Ministry of Community and Social Services may be contacted at any time in addition to contacting Community Living Welland Pelham, if you wish to do so. The Ministry can be contacted at ReportON by phone, 1-800-575-2222, by email at reportONdisability@ontario.ca, TTY (for those who are hearing impaired) at 416-916-0549, to report any concerns of alleged, suspected or witnessed incidents of abuse and/or neglect of adults receiving Ministry funded developmental services. You might choose to do so at the request of the individual or if you feel that Community Living Welland Pelham is not adequately addressing your concern.

 

Inspiring Possibilities 

Community Living provides supports and services to people with Intellectual Disabilities, their families and the community of Welland and Pelham.

Contact Us At Community Living Welland Pelham

535 Sutherland Avenue
Welland, Ontario, L3B 5A4
Tel: 905-735-0081
Fax: 905-735-9431